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    Hasan Cem Safa Ece
    Aug 06, 2021

    App cannot find restored pictures

    in Android app problems

    In order to move the photos to my new phone, I've bought the app. Database is backed up and restored successfully. When I try to restore pictures, it downloads all of them but none of them is visible in the app. Clicking on a date with no photos shows the error message "The file /storage/722F-1026/Pictures/Slapse/202100523_133724_007.jpg doesn't exist. Please restore the picture file or delete it from Slapse"


    I've checked the local files and saw that all the pictures are downloaded to local Slapse folder but have today's date as their name like "20210806_084143_637", "20210806_084146_762" etc.


    I don't know if this is relevant: I was saving the photos to SD Card in my old phone. In the new phone, I don't have a SD Card yet.

     

    Exact steps:

    1. On the old phone, backed up database.

    2. When completed backed up pictures.

    3. Waited until it uploaded all photos.

    4. On the new phone restored database. Restarted the app.

    5. When completed restored all pictures.


    Expected outcome:

    Resume using Slapse on my new phone with all previous pictures restored.


    Actual outcome:

    Old photos are downloaded but the app cannot find them.


    Phone model?

    Old: Huawei P9lite (2017)

    New: Samsung Galaxy A52


    Operating system:

    Old: Android 8.0.0

    New: Android 11


    Slapse version:

    0.4.21 (40)


    Pro Version:

    Yes





    1 answer0 replies
    0
    1 Comment
    T
    Thomas Ascioglu
    Aug 10, 2021
    Best Answer

    Hi Hasan,

    thanks for the detailed info.

    Ok there's indeed a problem with the backup when you store the pictures on your SD card.

    As the path in your database file says, the files were located at "/storage/722F-1026/...", which is the SD card.

    If you don't have the exact same path on your new phone, Slapse won't find the pictures. I will write a fix for this and let you know.

    Until then, just use Slapse on your new phone as normal and keep taking your pictures.


    Best,

    Thomas

    1
    1 comments

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